Opinions and discussion on content management and document management by two of the biggest guys in the business. *Measured by combined weight

1 Response »

  1. Good post Lee. It’s a corollary to my belief that user adoption is the critical success factor that is often missed in designing systems. That’s created this artificial distinction between “systems of engagement” (i.e. systems designed for people) vs. “systems of record” (designed for control but nobody wants to use them). Make it simple and solve the users’ problems first, then you have the buy-in you need to actually be successful at meeting the control objectives.

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