Opinions and discussion on content management by two of the biggest guys in the business. *Measured by combined weight

ECM Gets a Late Start on Back Office Solutions

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In June 2016 I asked, “Will ECM vendors catch up to Back Office Solutions?”  I pointed out that Enterprise Content Management (ECM) vendors were missing the boat on content solutions being sold directly to end users.  These back office solution vendors don’t talk about “content” and do not see themselves as ECM vendors.  They might… Read More ›

Contract Life Cycle Management »

ECM Gets a Late Start on Back Office Solutions

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In June 2016 I asked, “Will ECM vendors catch up to Back Office Solutions?”  I pointed out that Enterprise Content Management (ECM) vendors were missing the boat on content solutions being sold directly to end users.  These back office solution vendors don’t talk about “content” and do not see themselves as ECM vendors.  They might… Read More ›

Content Analytics »

Smart Capture is not Text Analytics

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One of the things that got me going again about Text Analytics was the claim by many vendors at the AIIM Conference 2016 that they support Text Analytics.  Most didn’t and here’s why. Zonal OCR and Smart Capture are Not Text Analytics In automated indexing of captured (or imaged) documents, there are two options Zonal… Read More ›

Information Professional »

Information Professionals – Why do we stay?

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I really enjoyed Pie’s article, “What is an Information Professional?”  His research on where many of us came from and what we wanted to be was interesting.  In his close, he asked for the story of our start.  It got me thinking.  Isn’t the more interesting question for any Information Professional, why do we stay? Being an… Read More ›

Back Office Content Solutions »

There’s no difference between Global 2000 and Mid-Market for ECM

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For way to long I’ve heard that there’s a difference between enterprise content management (ECM) at the “enterprise” level and at the “mid-market” level.  It seems that “enterprise” has taken to mean the Global 2000, rather than the type of decision.  Isn’t every organization an “enterprise”?  This has meant to some that the mid-market is… Read More ›

OEM an ECM Platform »

Lost Knowledge Found – Content Integration

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Finding documents is one of the biggest challenges for most organizations.  This is supposed to become easier after implementing an Enterprise Content Management (ECM) solution, but when an organization has multiple platforms it becomes exponentially harder.  The documents are under control but they have different ways they’re organized, they have different keywords, and are locked… Read More ›

ROI on Enterprise Content Management »

Getting Rid of Paper is Simple Arithmetic

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I’m going to be honest, selling “scan and store” is boring.  When I get asked the value of simply scanning all the documents in a file room and storing them in a repository with a simple index, I become Rainman.  “That will be $10,000 and you’ll have a 1-year return on investment.”  Usually no one… Read More ›

Records Management »

Three ways Hurricane Matthew reminded me of Compliance

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At the beginning of October, I had to put everything on hold and address a category 5 hurricane headed my way.  (That means 157mph winds.)  As I prepared, I was reminded of surviving Julio in open water in a sailboat in 2008.  The lessons I learned growing up helped to understand what we were dealing… Read More ›

Enterprise Content Management »

Managing Documents outside the “Global 500”

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So I’m taking a break at the AIIM conference, when someone asks to joins me.  Within a few moments I’m getting their pitch, “We’re an enterprise content management (ECM) company focused on the Global 500.”  I look at his badge to see a vendor name I don’t recognize.  In twenty years I learned so many… Read More ›