Opinions and discussion on content management and document management by two of the biggest guys in the business. *Measured by combined weight

Hello, Managing Documents Still Matters

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There’s a lot of talk about the change in enterprise content management (ECM). There’s change in the name of ECM: One camp wants to call it “Content Services” and another “Intelligent Information Management,” while holdouts want it to stay the same. There’s change in the vendor landscape, as OpenText buys Documentum, Hyland buys ImageNow, and other… Read More ›

Text Analytics »

4 Things You Can Learn Using Text Analytics

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Text analytics is a rather new concept in enterprise content management (ECM) and document management. Many organizations are using automatic categorization or classification of content, but this is only a small part of how text analytics can be used in organizations. Text analytics uses similar concepts to data analytics but adds specific abilities around natural language processing… Read More ›

Contract Life Cycle Management »

Like It or Not ECM Has Changed

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While we are caught up debating the term Enterprise Content Management (ECM), we are missing the fact that ECM technology has already changed.  Last week Gartner clarified their statement on the end of ECM. While the need to manage content, a.k.a. documents, with an enterprise strategy still remains, the technology we use to manage that content… Read More ›

Information Professional »

End Users Don’t Care About Technology Terminology

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It’s clear that ECM technology is not currently changing, it has already changed.  Gartner clarified their stance a few weeks ago and I shared my observations from the last few years.  But while the debate over what we practitioners call Enterprise Content Management (ECM), Content Services, or Intelligent Information Management continues, for me it’s going… Read More ›

Back Office Content Solutions »

There’s no difference between Global 2000 and Mid-Market for ECM

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For way to long I’ve heard that there’s a difference between enterprise content management (ECM) at the “enterprise” level and at the “mid-market” level.  It seems that “enterprise” has taken to mean the Global 2000, rather than the type of decision.  Isn’t every organization an “enterprise”?  This has meant to some that the mid-market is… Read More ›

OEM an ECM Platform »

Lost Knowledge Found – Content Integration

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Finding documents is one of the biggest challenges for most organizations.  This is supposed to become easier after implementing an Enterprise Content Management (ECM) solution, but when an organization has multiple platforms it becomes exponentially harder.  The documents are under control but they have different ways they’re organized, they have different keywords, and are locked… Read More ›

ROI on Enterprise Content Management »

Getting Rid of Paper is Simple Arithmetic

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I’m going to be honest, selling “scan and store” is boring.  When I get asked the value of simply scanning all the documents in a file room and storing them in a repository with a simple index, I become Rainman.  “That will be $10,000 and you’ll have a 1-year return on investment.”  Usually no one… Read More ›

Enterprise Content Management »

Hello, Managing Documents Still Matters

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There’s a lot of talk about the change in enterprise content management (ECM). There’s change in the name of ECM: One camp wants to call it “Content Services” and another “Intelligent Information Management,” while holdouts want it to stay the same. There’s change in the vendor landscape, as OpenText buys Documentum, Hyland buys ImageNow, and other… Read More ›