Opinions and discussion on content management and document management by two of the biggest guys in the business. *Measured by combined weight

How to Avoid Having Your Documents Held Captive

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We worry about documents being accessed or manipulated without proper controls, but how often do we worry about documents being held captive?  It’s easy to say there are billions of documents being held captive from their owners’ control in various ways.  Honestly the number is in the trillions.  Documents are locked inside defunct or arcane… Read More ›

Text Analytics »

The Rise of the Machine-Authored Content

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When you think of machine-authored content, do you envision a room full of Arnold Schwarzenegger “authornators” sitting in front of computer screens? According to Gartner’s 2016 Magic Quadrant for Enterprise Content Management, “By 2018, 20% of all business content will be authored by machines.” Reaching that 20% won’t be hard. Machine-authored content is not a… Read More ›

Contract Life Cycle Management »

Like It or Not ECM Has Changed

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While we are caught up debating the term Enterprise Content Management (ECM), we are missing the fact that ECM technology has already changed.  Last week Gartner clarified their statement on the end of ECM. While the need to manage content, a.k.a. documents, with an enterprise strategy still remains, the technology we use to manage that content… Read More ›

Information Professional »

End Users Don’t Care About Technology Terminology

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It’s clear that ECM technology is not currently changing, it has already changed.  Gartner clarified their stance a few weeks ago and I shared my observations from the last few years.  But while the debate over what we practitioners call Enterprise Content Management (ECM), Content Services, or Intelligent Information Management continues, for me it’s going… Read More ›

Back Office Content Solutions »

There’s no difference between Global 2000 and Mid-Market for ECM

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For way to long I’ve heard that there’s a difference between enterprise content management (ECM) at the “enterprise” level and at the “mid-market” level.  It seems that “enterprise” has taken to mean the Global 2000, rather than the type of decision.  Isn’t every organization an “enterprise”?  This has meant to some that the mid-market is… Read More ›

OEM an ECM Platform »

Lost Knowledge Found – Content Integration

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Finding documents is one of the biggest challenges for most organizations.  This is supposed to become easier after implementing an Enterprise Content Management (ECM) solution, but when an organization has multiple platforms it becomes exponentially harder.  The documents are under control but they have different ways they’re organized, they have different keywords, and are locked… Read More ›

ROI on Enterprise Content Management »

Getting Rid of Paper is Simple Arithmetic

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I’m going to be honest, selling “scan and store” is boring.  When I get asked the value of simply scanning all the documents in a file room and storing them in a repository with a simple index, I become Rainman.  “That will be $10,000 and you’ll have a 1-year return on investment.”  Usually no one… Read More ›

Enterprise Content Management »

How to Avoid Having Your Documents Held Captive

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We worry about documents being accessed or manipulated without proper controls, but how often do we worry about documents being held captive?  It’s easy to say there are billions of documents being held captive from their owners’ control in various ways.  Honestly the number is in the trillions.  Documents are locked inside defunct or arcane… Read More ›