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Dot.Gone – My “Documentum” Viper June 24, 2015

Posted by Marko Sillanpää in Consulting, Content Management, ECM, Technology.
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There are those of you that know the early story of my trophy of the internet age, my 2000 Dodge Viper.  It’s origins from true granger.  Documentum’s stock broke $100.  A bottle of Dom Perignon emptied with paper cups.  Driving to the office that first day and parking it right at the front doors.  The morning of speculation, “who’s driving the Viper?”  And that first call of congratulations I got, not from Jeff Miller  who had pulled in behind me and saw me get out of the car, but two people in tech support that Jeff told when the pondered the question.  It was the culmination of months of hard work.  And now here I am 15 years later with a different story.  But one that reminds me of Lubor’s first post on this site.  Much like any solution that gets deployed, it needs care to keep effective.

Deploying the “Big” Solution

We’ve all been there, the new ECM solution that going to solve the company thousands or millions of dollars.  We spend months researching, then quarters reviewing requests for proposals and finally, in the old day, a year or more developing that perfect ECM system.  We have a launch party.  We get the t-shirts.  And we track its success for the first year.  It hits it return on investment goals and we rejoice yet again a year later.  We might even get on stage to talk about our solution at a conference.  And then, we forget about it.  Other priorities come around.  We get bored.  And we fall into support mode.

Over the years my viper that for a period of time I take weekly to the drag strip became my daily driver then slowly became mundane.  Sure I loved to take it out and roar the engine but the air conditioner was acting up.  Rather than just bite the bullet and pay the big money to research the problem to get it fixed, I only drove it in the winter.  Next the clear-coat started to bubble, then chip, and finally peels off in sheets.  And I will admit that weeds grew around the tires.

The “Big” Solution Shows Its Age

Regularly I run into solutions that have been deployed years ago and are now “out of date”.  It’s an interesting challenge because you can see the customer’s dilemma.  They have a lot of solutions to keep alive in their organization, often from many vendors.  People, being people, get bored and are looking for new challenges and move on.  The newness of the solution moves away.  Once you would go to the conference now you don’t even open the emails from the vendor.   So as the business challenges the ability of the solution to meet its needs, it’s time to build again from the ground up, often without even considering if that platform you used 5, 10, or 15 years ago is still pretty powerful in today’s market.

So here I am a month ago, torn between two decisions.  Do I spend $X for new tires and a paint job or do I sell it and move on.  If I bought a new one today I spend ten times what the tires and paint would cost.  But it is a slightly different answer when looking at a luxury not a need.

The question I leave you with is, if you can update a solution built years ago for a fraction of the costs of developing a new solution, why wouldn’t you?

You know what?  “Honey, I’m keeping the Viper!”

Does Clark Howard Hate Trees? June 4, 2015

Posted by Lee Dallas in Content Management.
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I admit it. The title of this blog is a completely transparent attempt at grandstanding  but no less so than the source for my rant. I do not know if Clark Howard hates trees. That is however a logical conclusion one might reach given the advice I heard him give to millions recently. Howard, in case you do not know, is the popular and well respected consumer advocate who has been a staple of Atlanta media forever (more hyperbole).

Clark very nearly contributed to Atlanta’s famously bad traffic the other day, almost causing me to run off the road. He directed his listeners to go back to receiving paper statements. Why on Earth would you ever do that?  (more…)

ISV – A Canary in the Coal Mine of Enterprise Software May 27, 2015

Posted by Lee Dallas in Content Management, Documentum, ECM.
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Recent acquisitions such as the OpenText/ICG deal and my role working with channel partners has led me to think a great deal about independent software vendors and their relationship to the enterprise products they surround. I have come the conclusion that in many respects the health of the ISV ecosystem can be a strong indicator of the strength of a product line and its potential for growth. In conversation I have taken to using the illustration that ISV’s are indeed the canary in the coal mine of enterprise software. (more…)

Is It Time to Revive Knowledge Management? March 3, 2015

Posted by Lubor Ptacek in ECM, Knowledge Management.
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Back in the 90s, Knowledge Management was being heralded as one of the best use cases for content management. The goal of Knowledge Management was to effectively capture and reuse an organization’s knowledge. That’s a lofty goal and it’s not a surprise that most Knowledge Management failed miserably.

There were many cultural, organizational, and process reasons for the failures of Knowledge Management but one of the main reasons was the technology.  Back in the 90s, the technology to capture, manipulate, share, and reuse content was still in its infancy. In fact, most vendors indirectly admitted as much when they stopped marketing Knowledge Management as one of their offerings.

But the customers haven’t given up on it.


Could ECM Have Prevented the Sony Hack? January 26, 2015

Posted by Lubor Ptacek in Content Management.
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There were hundreds of data breaches last year but Sony Pictures won the prize for the most publicity received by a hack. Mostly that publicity came about because Dennis Rodman’s friends got to watch The Interview before any of us. Like the President of the United States said, we can’t tolerate that. We must prevent such cyber-attacks.

But how?

According to the media coverage, most of the stolen data was in the form of structured data such as employee salaries and social security numbers but also emails, documents, movie scripts, and video files – even entire full-feature movies. Over 100 terabytes of data have been allegedly stolen and a lot of it was unstructured data, content. From the little information we have about the hack, no ECM system was in place and the content was stolen from servers and employees computers running Windows. ECM has always been claiming to have the ability to ‘secure’ content, right?

So, would ECM have prevented the Sony hack?


The Future of ECM – 2015 Edition January 21, 2015

Posted by Lee Dallas in Content Management.
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I have been asked the question several times over the last few weeks what I think the future of ECM looks like. Jeroen VanRotterdam (CTO, VP of Engineering EMC IIG) is in the middle of his own series about the future of documentum management (Part 1) and I encourage you to take a look. He begins looking at the very nature of a document itself. I am taking more of a market oriented approach.

To understand where we are going I believe we need to understand where we have been. I have written on this topic many times and it is interesting (for me at least) to go back into the archives and see how my own opinion has evolved. All of the ECM is dead posts get tiresome and this is not one of those. If anything it falls more in the camp of ECM never should have existed in the first place. (more…)

Two Guys and A Computer January 15, 2015

Posted by Marko Sillanpää in Content Management, ECM, Technology.
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Oddly I can’t go a month without someone asking me about an ECM competitor that I’ve never ever heard of before. I know I won’t ever know them all but it just surprises me how many vendors are out there. Sometimes, it’s like you put two guys together with a truck they think they are a moving company. Give two guys a computer and they think they can build an ECM platform. Heck sometimes it’s just one guy.

Now don’t get me wrong. The every space needs disruptions. And new vendors that challenge the status quo are a good thing. My problems is with some of these “two guys and a computer” vendors don’t offer anything more than what’s offered by the smallest ECM vendors Its a free market and all so why not. As they say, Caveat Emptor (more…)

There Can Be Only One (Repository)? January 13, 2015

Posted by Marko Sillanpää in cloud, Content Management, eDiscovery, Knowledge Management, Technology.
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For years I have believed in the Highlander principal (from the movie of the same name) for enterprise content management (ECM), There Can Be Only One.  I lived and breathed that mantra back at the millennial. The belief was that only one repository was what was needed for an ECM platform.  That was right then but it’s no longer right today.  Well I guess you can change the inflection, “Yeah, there can be only one.” (more…)

A Look Back at ECM Trends 2014 January 8, 2015

Posted by Lee Dallas in Content Management.
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My favorite post of the year to write is the ECM trends but before that a look back on last year’s post. In addition to a rambling diatribe on Big Content, I made a few very short observations on trends in 2014. (more…)

Informative Graphics is acquired by Open Text January 7, 2015

Posted by Marko Sillanpää in Alfresco, Content Management, Documentum, ECM, FileNet, IBM, Open Text, SharePoint.
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(updated below)

The announcement that Open Text bought Informative Graphics came to me as bit of a surprise.  Not because it didn’t make sense but because it took so long for someone to pick them up.  Well it was a little odd that it was OpenText considering they purchased Spicer back in 2008.

Informative Graphics, Brava has been one of the hidden gems in the ECM partner ecosystem.  Brava gives the ECM community an option instead of Adobe PDF.  But more than that it also added the ability to measure distances within the viewer for CAD documents and advanced redaction capabilities, by streaming in redaction.  In addition to Open Text, Brava is integrated with Alfresco, Documentum, IBM FileNet, IBM Content Manager and Microsoft SharePoint.  But what does this mean next?



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