ECM is a Relay Not A Marathon October 21, 2014Posted by Lee Dallas in Content Management.
Tags: Documentum, ECM, EMC, Enterprise content management
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Laurence Hart responded to a conversation with a few people on his blog about strategic direction as it relates to Documentum. I don’t typically respond to such critiques but in this case I make an exception. Mainly because I think the market implications are interesting to talk about. I wont deal with every point in this post but please keep in mind the following is NOT in any way an official position – just my 2 cents. That said, read his post first. (more…)
NEVER EVER talk back to the Flight Attendant October 9, 2014Posted by Marko Sillanpää in Content Management.
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I’ve basically created the rule that beyond the good morning or evening, I don’t talk to or make eye contact with a flight attendant if I’m in coach, ESPECIALLY if they look to be in a bad mood. Last night’s flight home pounded that story home.
Tags: #EMCElect, Consumerization, ECM, EMC, InfoArchive, sync, sync & share, Syncplicity
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Sync and share addresses a simple proposition. Everyone wants to access all of their content from any device wherever they are.
While they need to be solved, focusing on conceptually difficult problems often keeps us from dealing with basic needs. We too often “cheapen” those needs by assuming everyone has already solved for that or that there is no real business opportunity.
Complexity still exists in pervasive problems but comes into this challenge mostly from scale. Early on as the sync and share market developed it was surprising how difficult it was for some in the ECM ranks to accept the fact that users (owners of both content AND budget) just wanted access their files and did not see the need to add metadata, workflow and burdensome controls.
It took new innovative outsiders building companies that collected millions of users to convince them. Some still don’t get it. What is worse, some analysts still don’t get it either.
Now just because users don’t want controls doesn’t mean the businesses they work for do not need them. This is a natural progression but the difference is that the market reversed the flow of requirements and funding. In past decades, the controllers of technology drove requirements and consumers had no option but to accept them.
Consumerization of IT is what we call this change but I have decided I no longer like this term. At its core, the phrase is a passive aggressive slight to those now in control of the purse strings. Whether they admit it or not, old school propeller heads look down on consumer technology as something “less refined.” You hear them use terms like “not robust,” “immature” and “inelegant.” What they are really saying is “I could have done this better myself.”
Which begs the question – so why didn’t you?
This elitism, despite the success of all things Apple, continues to slow innovation and adoption in the world of enterprise technology.
It is time to acknowledge that it is not consumerization itself that is the origin of the shift but rather it is an outcome. The overwhelming pervasiveness of the problems being addressed demands that for adoption to occur at all, the end point rather than the data persistence layer and governance controls determine any solution’s success.
For those of us in the business of creating these solutions, a focus on pervasiveness should trump complexity in our prioritization. Providing incremental improvement at scale creates exponentially more value simply because the solutions affect so many more people.
In a later post I will describe the pervasive problem I am currently focusing that EMC InfoArchive addresses. One that is not at all a product of changing user experiences but affects every IT organization on the planet.
Rebooting Enterprise Content Management July 8, 2014Posted by Marko Sillanpää in ECM.
Tags: ECM, ECM 2.0
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For the last year I’ve been a lurker in the ECM landscape. Mainly I’ve not been sure what to say. I’ve written a few post and responded to a few others. But I haven’t felt ready to take a position. Recently I’ve had a few gentle pushes that have me thinking it’s time to say something. To talk about what has changed in my approach.
My tipping point was a visit to the Crown Partners website. From Momentum’s past, people will remember their Documentum Viper and two Documentum Hummers. Today Documentum is nowhere to be found in their partner list. Crown has moved on, successfully, to become a web experience company. It leaves me to ask, is the ECM problem … changing? (more…)
Digital Archiving and Hemingway’s Hamburger Recipe June 30, 2014Posted by Marko Sillanpää in Hyland, OnBase, Random Thoughts, Records Management.
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Being in this space for too many years to count, I’ve often been pleased to see that there are altruistic ECM projects going on. Something as Lee would put it, “wasn’t putting toilet seats on the internet.” I really enjoy the work I can do with non-profits and it just puts an extra pep-in-your-step when you know that you’re not increasing profits or cutting costs. Then there are those projects that are looking for the technology to make data accessible to the public.
When Process Replaces Product (or Why I Hate My HoA) June 10, 2014Posted by Lee Dallas in Content Management.
Tags: BPM, ECM, Process
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I dislike my home owners association.
I am not alone. (more…)
EMC World 2014 May 5, 2014Posted by Lee Dallas in Documentum, ECM, EMC, xCP2.
Tags: #EMCElect, #MMTM14, Documentum, ECM, EMC, EMC World, Momentum 2014
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Began my week at EMC World 2014 and Momentum today.
Even before the sessions I had a great conversation over breakfast with a colleague from another division about new things our respective technologies could do together. That is my favorite part of this conference. Free flow of ideas with wicked smart people.
First thoughts on the week ahead.
xCP 2.1 : I have precious little time to attend sessions because of my day job but I made time this morning to hear from xCP product management on the new features of 2.1 and a little peek into the future. I hope to write more on 2.1 later this week but the key message is the maturity of xCP 2.1 into a terrific platform to create beautiful, flexible and powerful business applications that can go far beyond run of the mill BPM or content management. Admittedly there were many things in 2.0 that we all wish had been there. A few points I will make here
- Process debugging and preview solve my biggest complaints.
- Seamless editing finally lets me build content management features on par with the rest of the portfolio
- Session variables, page and type fragments allow me to be as creative as I want to be building an easy to use and understand user experience.
InfoArchive : For customers and partners at EMC World, I suggest you spend some time to understand InfoArchive. As I have written many times before, long time Documentum and IIG practitioners need to make sure that you do not carry too much of your conceptual baggage with you as you look at this opportunity.
We have been in the business of archiving data for many years but this allows us to expand the value of our expertise to deliver a purpose built structured and unstructured archiving platform. Even though InfoArchive has a suite of components that may not all be necessary, the evolution of the business model to consumption base pricing simplifies the transaction as well.
Just like you don’t want to confuse complex ECM use cases with InfoArchive, the other risk is to oversimplify and think this is simply an object storage play. Unfortunately as an industry we overload terms and loose very important distinctions. InfoArchive is a layer above the storage conversation and delivers a business user application layer to search and manage archived records.
Tonight I start my job on the show flow which is the main reason for being here. Getting a chance to spend time with customer and partners talking about their challenges and ideas for how we can help meet them. If you are here in Vegas, please stop by the booth and see all the latest and greatest from IIG this year at EMC World.
Standard disclaimer and friendly reminder : I am an employee of EMC working in IIG Partner Alliances. Everything written here is my own opinion.
Deliberate Disruption April 17, 2014Posted by Lee Dallas in Content Management, ECM, Technology.
Tags: disruption, ECM, innovation
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Last weekend Box CEO Aaron Levie tweeted
“Disruption is the art of identifying which parts of the past are no longer relevant to the future, and exploiting that delta at all costs.”
To which I responded :
“deliberate disruption is extraordinarily rare. So rare that I think you can capitalize on it but never plan for it
I’ve been asking myself this question since. Can disruption ever really be deliberate?
The question conjures up images of team meetings where Dilbert’s pointed haired boss declares, “nobody leaves this room until we innovate!”
It occurs to me that in order to be deliberate, disruption must be an objective not just an outcome. This is a mistake.
Truly disruptive technology sets out to solve a problem first. Disruption is a possible but not guaranteed outcome of innovation introduced into a landscape. That landscape is made up of evolving technology, existing competition, and fluid user expectations all of which can be exploited or encountered as obstacles depending on conditions.
The disruption is a function of the problems the competition face in response to what you are doing. Competitors can easily fall into the trap of thinking that imitating the turmoil with existing portfolios rather than finding new ways to solve problems is the same thing. It isn’t.
Genuine disruption solves new problems in a landscape, solves old problems in new ways and/or significantly alters cost, value and accessibility to those solutions. It is in the areas of cost and accessibility where we have the ability to interrogate the landscape and potentially predict the degree of disruption introduced. This is that part that can be deliberate.
Cloud and mobile in recent years have provided a method for disruption by making possible the migration of traditionally on/prem problem sets to off/prem. Reseting cost models for both producers and consumers of services and forcing the redefinition of well established roles and funding models.
When those services are not re-imagined in the cloud context and simply ported from old delivery models, there is plenty of turmoil for vendors but they are most likely victims – not instigators of the disruption.
The challenge for buyers and vendors alike is to understand what combination of forces make up the disruptors and which companies or products are merely caught in the vortex. It is not always easy to tell. Even new businesses can get caught up into a pattern of generating turmoil and lose sight of the real objective.
Solve problems for real people.
That is what we must do at all cost – and occasionally it will be disruptive.
Tom Rouse on “ECM and Cold Pizza In the Fridge” February 25, 2014Posted by Marko Sillanpää in Content Management, Documentum, ECM.
Tags: Documentum, ECM
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It’s crazy how busy we get sometimes, so it’s fun to be able to catch up with people that you haven’t spoken with for a while. When I heard from Tom Rouse, I took the time to catch up. I’ve known Tom for over 15 years. We were both consultants at Documentum at the time. He’s one of those people that enjoys thinking about ECM and making it relate-able. When I heard his document cold pizza analogy, I thought this is something I should share. So I asked if he would write it down so I could share it.
Here’s what Tom said:
Cold pizza is generally a staple of every refrigerator (fridge). It gets tossed in and sometimes forgotten. But there it is…Still tasty and waiting to fulfill its purpose as a snack. Most Enterprise Content Management (ECM) systems today are serving as “refrigerators” for the documents and content in them
Please stay with me on the metaphor. Most clients use the carefully constructed models and user interfaces when they need a “snack”. The number one reason most clients use the ECM system is to seek out information when they are hungry for it…They just go looking in the fridge for a slice of content!