Text analytics is a rather new concept in enterprise content management (ECM) and document management. Many organizations are using automatic categorization or classification of content, but this is only a small part of how text analytics can be used in organizations. Text analytics uses similar concepts to data analytics but adds specific abilities around natural language processing... Continue Reading →
End Users Don’t Care About Technology Terminology
It’s clear that ECM technology is not currently changing, it has already changed. Gartner clarified their stance a few weeks ago and I shared my observations from the last few years. But while the debate over what we practitioners call Enterprise Content Management (ECM), Content Services, or Intelligent Information Management continues, for me it’s going... Continue Reading →
Like It or Not ECM Has Changed
While we are caught up debating the term Enterprise Content Management (ECM), we are missing the fact that ECM technology has already changed. Last week Gartner clarified their statement on the end of ECM. While the need to manage content, a.k.a. documents, with an enterprise strategy still remains, the technology we use to manage that content... Continue Reading →
Grow Your ECM Career
I can’t put a value on how important my ECM (Enterprise Content Management) network has been. Your network can be a support system when you’re trying to get through project hurdles, a reviewer for when you’re looking at changing a strategy and a source of a new opportunity if that need arises. Your network goes... Continue Reading →
The Real Meaning of Text Analytics
Walk through any expo floor and chances are that you will see a half a dozen vendors touting “text analytics." In document management, it's the cool “new” topic. The problem is that text analytics is not new, and often, many of the vendors promoting its support use it themselves. Text analytics has been around for almost... Continue Reading →
Iron Mountain partners with OnBase
Iron Mountain’s “on again - off again” involvement in Enterprise Content Management (ECM) is “on again” this time with a partner, Hyland. When ECM last saw Iron Mountain, it was selling its Records Management product line in 2011. I didn’t see Iron Mountain's Records Management software sales working back then. It wasn’t in Iron Mountain’s... Continue Reading →
ECM Gets a Late Start on Back Office Solutions
In June 2016 I asked, “Will ECM vendors catch up to Back Office Solutions?” I pointed out that Enterprise Content Management (ECM) vendors were missing the boat on content solutions being sold directly to end users. These back office solution vendors don’t talk about “content” and do not see themselves as ECM vendors. They might... Continue Reading →
Managing Documents outside the “Global 500”
So I’m taking a break at the AIIM conference, when someone asks to joins me. Within a few moments I’m getting their pitch, “We’re an enterprise content management (ECM) company focused on the Global 500.” I look at his badge to see a vendor name I don’t recognize. In twenty years I learned so many... Continue Reading →
ECM or Content Services? What Is the Big Deal?
There has been some grumbling in the enterprise content management (ECM) space in recent days. It started with a quiet announcement on Gartner’s blog stating, “ECM is now dead (kaput, finite, an ex-market name). It’s been replaced by the term Content Services.” It should be expected that a term that defined not only a market... Continue Reading →
Why the Name “Enterprise Content Management” Matters
There has been a lot of conversation since one industry analyst announcemed of the death of Enterprise Content Management (ECM). I wrote about why the name change is such a big deal, in an article which was originally posted on Document Strategy. Practitioners like Laurence Hart, a.k.a. Word of Pie, have said that the name... Continue Reading →
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