Opinions and discussion on content management and document management by two of the biggest guys in the business. *Measured by combined weight

Consulting rss

Mystery Shopping in ECM

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May 17, 2017

Generating leads is a big part of the business for a software vendor, but too often, it is the weakest link.  It often seems that the major qualification for telesales is the ability to fog a mirror.  That American idiom that has you put a mirror under a body’s nose to see if it fogs… Read More ›

Advice for 2014 – Give and Take

I thought I would begin 2014 with a few thoughts on how to give and take advice. This picture is from my home town. The utter practicality of it says a lot about the place. We spend a great deal of energy, mental and otherwise trying to figure out how to create cultures of innovation…. Read More ›

Surprise – Your Project is a Failure

I have been thinking about project failure for the last several days. Perhaps because of the healthcare.gov problems or maybe because I put up Christmas lights that failed to entice even a single passing aircraft to attempt landing on my lawn. In a word – disappointing. Expectations were not met. It seems every project that fails… Read More ›

Cutting Paper Cold Turkey

Hello, my name is Marko and I used to have a pack a month habit.  Sorry I meant to say ream a month habit.  But this summer two events merged and I found myself quitting paper cold turkey.  First my home office shrank and then I joined Hyland.  Hyland was my tipping point.  You see hyland… Read More ›

Understanding ECM Is About Dialect

One thing I’ve learned over 15 years in ECM is that there are characteristics in individual systems and solutions that often come to the level of idiosyncrasies.  The problem is that too often people on opposite sides of the table can argue against the same side of a solution for hours without realizing that both… Read More ›

The Last Architect

Much is written about the changing role of IT in organizations brought about by the cloud. I truly believe the days of corporate enterprise kingdoms  commanding huge budgets and headcount are numbered. Moving to the cloud and SaaS is simply too compelling of a business argument not to pursue The downstream effects however are not fully… Read More ›

Three Tips for Road Warriors

My intent this week had been to start a series of posts on partnering strategies, but all of that changed while I was watching the final quarter of the Giants vs. Cowboys game.  I got a call on my cell phone from a number I didn’t know.  I didn’t answer, instead letting it go to… Read More ›

If Healthcare Were Software

The Supreme Court hearings on the Patient Protection and Affordability Act (Obamacare)  last week fascinated me. It is one of the few news stories in recent memory that requires you to think rather than just react. In following the topic, I have tied to compare and look for patterns in other areas of my life… Read More ›

Chief Why Officer

When I was a teenager I visited my father’s office once and learned the most important business lesson of my life. He had retired from the army and was working for the city as an operations supervisor. When you sat in the chair across from him you could see  taped to the wall behind him… Read More ›

On Leadership and Denial

I had an interesting coversation last night and the topic of leadership came up. Several years ago I was trying to improve my own performance and dived into the plethora of leadership literature out there. John Maxwell, Jack Welch and others have written many great things on the topic but recent chats among friends have… Read More ›