Thinking about Generational Systems

Every week I meet with people struggling to decide what to do with aging platforms. We offhandedly refer to these as "legacy" which offends some vendors. They feel it is an epithet pointing out their age and frailty. I have more recently come to believe though this is a poor description because the term assumes... Continue Reading →

Reveille – Addressing the Content Services Experience

The evolution of ECM from monolithic content management to cloud content services requires rethinking many touch points for both creating and consuming content. It is more important than ever for the architects and IT owners of these user experiences to understand what external and internal integrations could affect the performance, stability and security of the... Continue Reading →

How AI Will Kill Unstructured Content

There are a plethora of marketing videos and analyst’s posts about new AI product's popping up everyday. While products could be evaluated ad nauseam, what I would like to focus on is what I think is the most interesting implication that this wave of affordable Enterprise AI suggests. The death of unstructured content. First some... Continue Reading →

Grow Your ECM Career

I can’t put a value on how important my ECM (Enterprise Content Management) network has been.  Your network can be a support system when you’re trying to get through project hurdles, a reviewer for when you’re looking at changing a strategy and a source of a new opportunity if that need arises.  Your network goes... Continue Reading →

Digital Transformation Brings New Back-Office Solutions

Traditionally, the focus of electronic document solutions has been on the large, paper-intensive processes that exist in the front office. The common back-office challenges of contract management, employee file management, and accounts payable ended up last on the list of priorities. However, digital transformation has put pressure on all parts of the organization to improve... Continue Reading →

ECM, AI and The Knowledge Worker

A few random thoughts to finish the week. In between bad movies on the plane I was thinking about how content management needs to evolve. The irony well described in the The Innovator's Dilemma is that the very innovations we used to drive change and create our business become mired in habit and dogma. We use... Continue Reading →

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