End Users Don’t Care About Technology Terminology

It’s clear that ECM technology is not currently changing, it has already changed.  Gartner clarified their stance a few weeks ago and I shared my observations from the last few years.  But while the debate over what we practitioners call Enterprise Content Management (ECM), Content Services, or Intelligent Information Management continues, for me it’s going... Continue Reading →

Like It or Not ECM Has Changed

While we are caught up debating the term Enterprise Content Management (ECM), we are missing the fact that ECM technology has already changed.  Last week Gartner clarified their statement on the end of ECM. While the need to manage content, a.k.a. documents, with an enterprise strategy still remains, the technology we use to manage that content... Continue Reading →

Digital Transformation Brings New Back-Office Solutions

Traditionally, the focus of electronic document solutions has been on the large, paper-intensive processes that exist in the front office. The common back-office challenges of contract management, employee file management, and accounts payable ended up last on the list of priorities. However, digital transformation has put pressure on all parts of the organization to improve... Continue Reading →

There’s no difference between Global 2000 and Mid-Market for ECM

For way to long I’ve heard that there’s a difference between enterprise content management (ECM) at the “enterprise” level and at the “mid-market” level.  It seems that “enterprise” has taken to mean the Global 2000, rather than the type of decision.  Isn’t every organization an “enterprise”?  This has meant to some that the mid-market is... Continue Reading →

On Boarding is the HR Content Solution

The challenge with any solution is identifying return on investment.  This is especially true in Enterprise Content Management (ECM) solutions where savings is workflow improvements or document accessibility are often difficult to quantify.  This has been the case for Human Resources departments trying to move to electronic Employee File Management (EFM) systems.  When HR went... Continue Reading →

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