Will VACS be the End for ECM Platforms? April 18, 2013Posted by Marko Sillanpää in box.net, Content Management, Documentum, ECM, EMC, IBM, KnowledgeTree, Open Text, Salesforce, SambaCloud, Selectica, SpringCM, VACS.
Tags: box.net, Documentum, ECM, Enterprise content management, KnowledgeTree, Open Text, OpenText, Salesforce, SambaCloud, Selectica, VACS
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If we look back, ECM is a young space. It started back in 1998 at Documentum when they were the first vendor to look at both documents and web content together formally. Until then companies had either been documents (Documentum, FileNet, and OpenText) or web (Interwoven, Vignette, etc.). This transition was huge and really affected the players heavily. Having been in the starting line up during the second quarter of ECM it was an interesting time. And I see a lot of similarities today with a move to Value Added Content Solutions (VACS).
Successful conversations today are no longer about great library services or even content formats but how content adds value to existing business problems. It a shift in the conversation to how the content is being used rather than how it’s being created. It’s not about saving one person one hour of time once a week but rather how you save a thousand people one minute of time (quick math 52 hour in the former and 867 in the latter.) A great place to see this change is with VACS in the CRM (customer resource management) space.
One Docbase To Rule Them All? January 23, 2013Posted by Lee Dallas in Documentum, ECM, EMC.
Tags: Database, Documentum, enterprise perspective, Oracle, software, Technology
We had an internal discussion on this topic today and I thought I would throw my response to the question out here for your consideration. So here is the question.
2012 – Predictions Scorecard & Year in Review December 23, 2012Posted by Lee Dallas in Acquisitions, Content Management, Documentum, Dropbox, ECM, EMC, Open Text.
Tags: Cloud Computing, Documentum, Dropbox, ECM, EMC, Microsoft, Open Text Corporation, VMware
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Since we have averted the Mayan apocalypse I am collecting my 2013 predictions for the ECM market, Before that a few words about my scorecard for last year’s predictions. On average I have had better years. Still there was one or two predictions I can feel good about from last year’s post.
Coming Next Year to Salesforce – File Sharing September 19, 2012Posted by Marko Sillanpää in box.net, cloud, Collaboration, Documentum, Dropbox, EMC, Open Text, Salesforce, SpringCM.
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Salesforce formally announced Chatterbox today at Dreamforce. Chatterbox is adding file management to Chatter, a collaboration service which is integrated with Salesforce. This will be the first direct offering of file management from Salesforce. Salesforce is formally targeting Dropbox with the announcement, but this will also go head-to-head with partners like Box and SpringCM. The announcement was lite in details (for some thoughts read on) so it will be a waiting game for the release, targeted for the first half of 2013.
Cloud Content Eyes on Dreamforce Next Week September 13, 2012Posted by Marko Sillanpää in Acquisitions, box.net, cloud, EMC, Open Text, SpringCM.
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In case you missed it Tuesday, Salesforce CEO announce a moved to files and documents (starts at 12:15 into the clip) by extending Chatter to become Chatterbox. Not much more today but to say it was an evolution of social networking. Benioff specifically mention Box as a competitor but I know others cloud-only vendors like SpringCM and traditional vendors like EMC and OpenText will also be watching the announcement next week. More to come next week. The big question to me is will this be a build or a buy.
Syncplicity – Sync Now,Integrate Later August 8, 2012Posted by Lee Dallas in Content Management, Documentum, ECM, EMC.
Tags: Cloud Content Management, Documentum, Dropbox, EMC, EMC Corporation, Microsoft SharePoint, ShareFile, SharePoint, Syncplicity
[A friendly remember. I work for EMC but this is my own opinion and not reviewed or approved by the company.]
I have been spending a lot of time with Syncplicity getting used to the tool and understanding where it fits in my personal technology ecosystem. As I play with it I am finding that it really is the simplest of things that have the biggest impact on my productivity.
A few years ago I wrote a series on the evolution of where I examined the nature of disruption introduced by SharePoint. The crux of the argument was that SharePoint’s success was due in large part to the fact that it addressed the most pervasive problem first – not the most complex.
In SharePoint’s case the pervasive problem targeted was the need in for work group file management. All other “ECMish” features were secondary and even though professional ECM practitioners argued that SharePoint was not a full fledged ECM, they failed to see it was enough of one to satisfy the broadest swath of the market. (Read ‘How SharePoint Captured ECM’ here)
The question for us now is – what is that next feature that is sufficiently pervasive, under-served, and tragically overcomplicated by current offerings? I have come to believe that sync not share is it.
All About Access
While the term Sync & Share has the marketing types giddy with alliterative glee I would argue that the share half of the equation is secondary to getting the value. You must realize that sharing necessarily drags a list of more complex features along. Everyone that does business using more than one device (smartphone, laptop, tablet, desktop) over the course of the day has a need for sync. I want my data to be available wherever I am without having to think about it.(read: What The Cloud Means to Real People)
Sharing on the other hand is more complex and more idiosyncratic. It is most always deliberate and dependent on the capabilities of the audience. The feature is important and supported in some way across the solutions in the space but following the principle of “solving the most pervasive problem first” sync not share is the linchpin.
Dropbox understood this well and did a good job getting everyone used to the idea of sync and even coming to depend on it. What they failed to anticipate is the needs of the collective buyer (i.e. IT) over the individual in the enterprise. More to the point I am not certain they expected a need to sell to businesses when they started. Corporate security requirements are very difficult to address architecturally after the fact. Concerns linger that it is not secure enough for business despite recently added stop gaps.
So what are we waiting for?
Laurence Hart has written an excellent post on the integration possibilities with Syncplicty and the rest of the EMC IIG portfolio. I do not have any issues with the ideas but personally I think we run the risk of waiting too long for an integration of the product into something that looks more like what we think content management is and missing the opportunity staring us in the face.
Syncplicity delivers something that companies can use right now by itself and add tremendous value. IT shops that have been forced through security or other concerns to block Dropbox or Box now have an alternative backed by EMC that is secure, simple and more important – is what the users are asking for instead of what we “professionals” have been trying to convince them they need for more than a decade.
In much the same way that ECM practitioners and vendors tried to make the argument that SharePoint wasn’t an ECM we may look at what Syncplicity does without any integration and be tempted to make the claim that it needs complex features to be “interesting” to us. This is completely wrongheaded thinking.
Sync is not about management. It is about access. It is not about metadata. It is about flexibility. Other tools may offer sync but where they do offer IT controls knowingly or not they require that you buy into their interpretation of ECM.(taxonomy, system of record, location on your filesystem, etc.) Time and experience has taught us most rational people don’t really want ECM.
ECM is essential in certain cases but real people just want ubiquitous access to their data. The vast majority of that data is outside formal management and there is often no business case to justify changing it. Syncplicity offers a straightforward implementation of secure sync (with share too) across the mobile ecosystem without encumbering it with more ECM than is needed to solve the most pervasive use cases.
The potential for integration is enormous. There is already a rich RESTfull API that we have done some interesting things with but my recommendation is that you do not need that to justify the product in any organization. Sync is the pervasive problem on the table. Go solve it with Syncplicty and the other features will follow when and if they are worth it on their own.
Tags: Documentum, EMC Atmos, EMC Community Network, EMC World, MMTM2012
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I didn’t get to go to EMC World this year. Not happy about it but fortunately I’ll be able to tune in to many of the keynotes through the virtual sessions on the EMC Community Network. If I WERE there though I have three things that I would be sure to make time for. (more…)
xCP 2.0 Test Drive at EMC World May 19, 2012Posted by Lee Dallas in Content Management, Documentum, EMC.
Tags: Documentum, EMC, EMC World, MMTM2012, xCP, xCP2.0
Earlier this week David Le Strat teased some of the hands on xCP 2 opportunities available at EMC World next week in Vegas. The product is still a few months away but I was part of a small group last week that got to spend three days with the current build.
Before you embark on your own journey to learn about xCP2 I would like to share a few of my observations on the new product. I will also point out that this is 100% my own opinion and interpretation. If you see differences later between what I describe here and how it is discussed and positioned by EMC you can chalk it up to my idiosyncrasies. The concepts though should be consistent so here are my top five favorite things about xCP2 ( in no particular order) (more…)
Thanks For DevCon2012 March 13, 2012Posted by Lee Dallas in Content Management, Documentum, EMC.
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I wanted to say a quick thank you to all of the partners and EMC folk that joined us for DevCon in McLean last week. The speakers (@jvanrotterdam, @danciruli, @mmohen, David Humby ) were all superb, discussions were intense and there is just no substitute for getting together, putting a face to the voices on the other end of the line and sharing ideas together.
A couple of great summaries have already been posted so check them out.
It has been too long since we have been able to come together and meet as a community like this. EMC World is a great event but it is huge and for IIG at least tends to be more user focused. That is not to say that conversations like we had last week don’t happen but they are rarely as concentrated or candid. Internally I can tell there is a lot of excitement about all that we learned from you as well.
Conversations are starting already about doing another one, possibly in the fall and on the west coast. Nothing definite yet but if you like the idea let us know.
Again, it was great meeting so many of you IRL and hope to see you again at EMC World.