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Tag: Case Management

When Does a Case Become a Project

I have been struggling with this question lately. What is the real difference between a Case and a Project? I have a certain set of conditioned responses that made me immediately assume they are of course very different but the more I look the more blurry the lines become. I’ll admit it is late and… Read More ›

Open Text Winking or Surrendering to Microsoft?

Well if this week’s announcement that Open Text will be offering case management on top of Microsoft SharePoint isn’t a wink across the bar to Microsoft then it must be a white flag of surrender. The support that they are offering the SharePoint platform has one major component missing that similar applications have, an integration… Read More ›