In June 2016 I asked, “Will ECM vendors catch up to Back Office Solutions?” I pointed out that Enterprise Content Management (ECM) vendors were missing the boat on content solutions being sold directly to end users. These back office solution vendors don’t talk about “content” and do not see themselves as ECM vendors. They might... Continue Reading →
Digital Transformation Brings New Back-Office Solutions
Traditionally, the focus of electronic document solutions has been on the large, paper-intensive processes that exist in the front office. The common back-office challenges of contract management, employee file management, and accounts payable ended up last on the list of priorities. However, digital transformation has put pressure on all parts of the organization to improve... Continue Reading →
On Boarding is the HR Content Solution
The challenge with any solution is identifying return on investment. This is especially true in Enterprise Content Management (ECM) solutions where savings is workflow improvements or document accessibility are often difficult to quantify. This has been the case for Human Resources departments trying to move to electronic Employee File Management (EFM) systems. When HR went... Continue Reading →
Employee File Management is a good start for ECM
I was happy to see that there was at least one Back Office Content Solution that was being addressed by Enterprise Content Management (ECM) vendors. There is no better example of an end user solution that uses core ECM technology than managing employee files. Traditional ECM vendors like OpenText, Xerox and eFilecabinet are competing with... Continue Reading →
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