Opinions and discussion on content management and document management by two of the biggest guys in the business. *Measured by combined weight

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How to Address Content Sprawl: Migrations and Federations

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June 7, 2017

It is about time we admit that a single repository for all documents within an enterprise will not be an achievable goal, at least for now. For 17 years, enterprise content management (ECM) and document management system (DMS) vendors have touted the ability of an enterprise to keep all content in one repository, so much… Read More ›

How to Avoid Having Your Documents Held Captive

We worry about documents being accessed or manipulated without proper controls, but how often do we worry about documents being held captive?  It’s easy to say there are billions of documents being held captive from their owners’ control in various ways.  Honestly the number is in the trillions.  Documents are locked inside defunct or arcane… Read More ›

Mystery Shopping in ECM

Generating leads is a big part of the business for a software vendor, but too often, it is the weakest link.  It often seems that the major qualification for telesales is the ability to fog a mirror.  That American idiom that has you put a mirror under a body’s nose to see if it fogs… Read More ›

End Users Don’t Care About Technology Terminology

It’s clear that ECM technology is not currently changing, it has already changed.  Gartner clarified their stance a few weeks ago and I shared my observations from the last few years.  But while the debate over what we practitioners call Enterprise Content Management (ECM), Content Services, or Intelligent Information Management continues, for me it’s going… Read More ›

The Rise of the Machine-Authored Content

When you think of machine-authored content, do you envision a room full of Arnold Schwarzenegger “authornators” sitting in front of computer screens? According to Gartner’s 2016 Magic Quadrant for Enterprise Content Management, “By 2018, 20% of all business content will be authored by machines.” Reaching that 20% won’t be hard. Machine-authored content is not a… Read More ›

Thoughts on the Kofax Sale – Hyland and Others

When the rumors came out last year I looked at what could be meant by an acquisition of Lexmark Enterprise Software, now Kofax, by Thoma Bravo.  It was a quick response to a rumor.  But it seems the rumors are flying again.  CMS Wire reached out for a quote for the article and I said,… Read More ›

Northwoods puts Text Analytics to a Good Use

Yesterday, Northwoods announced availability of Traverse, a text analytics solution for child welfare social workers.  The solution is designed to allow case workers to focus more on a child’s needs rather than needlessly reviewing case documents.  Traverse sifts through a case’s thousands of documents to give case workers quick insights into the people and key… Read More ›

Federated Content Services are Real

The last five months have been exciting.  For years I’ve been waiting to see if Federated Content Services would make a comeback.  Federated Content Services takes content from one content repository and makes it available along with content from another repository.  Finally, it seems to be making its comeback and quickly.  Both Gartner and Forrester… Read More ›

Like It or Not ECM Has Changed

While we are caught up debating the term Enterprise Content Management (ECM), we are missing the fact that ECM technology has already changed.  Last week Gartner clarified their statement on the end of ECM. While the need to manage content, a.k.a. documents, with an enterprise strategy still remains, the technology we use to manage that content… Read More ›

Grow Your ECM Career

I can’t put a value on how important my ECM (Enterprise Content Management) network has been.  Your network can be a support system when you’re trying to get through project hurdles, a reviewer for when you’re looking at changing a strategy and a source of a new opportunity if that need arises.  Your network goes… Read More ›