Opinions and discussion on content management and document management by two of the biggest guys in the business. *Measured by combined weight

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Hello, Managing Documents Still Matters

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August 3, 2017

There’s a lot of talk about the change in enterprise content management (ECM). There’s change in the name of ECM: One camp wants to call it “Content Services” and another “Intelligent Information Management,” while holdouts want it to stay the same. There’s change in the vendor landscape, as OpenText buys Documentum, Hyland buys ImageNow, and other… Read More ›

How AI Will Kill Unstructured Content

You should have seen by now the announcement for Opentext Magellan from Enterprise World a few weeks ago. There are a plethora of marketing videos and analyst’s posts about the product itself so I will not go into that. What I would like to focus on is what I think is the most interesting implication that… Read More ›

Riding a Unicorn to ECM Xanadu

In case you missed it, we just hit the seven year itch with enterprise content management (ECM).  It is that time when the industry takes a look at itself and reevaluates the universe.  It usually starts with a brash statement that invokes a knee jerk reaction to change.  We listen to the promises of perfection. 

4 Things You Can Learn Using Text Analytics

Text analytics is a rather new concept in enterprise content management (ECM) and document management. Many organizations are using automatic categorization or classification of content, but this is only a small part of how text analytics can be used in organizations. Text analytics uses similar concepts to data analytics but adds specific abilities around natural language processing… Read More ›

How to Address Content Sprawl: Migrations and Federations

It is about time we admit that a single repository for all documents within an enterprise will not be an achievable goal, at least for now. For 17 years, enterprise content management (ECM) and document management system (DMS) vendors have touted the ability of an enterprise to keep all content in one repository, so much… Read More ›

How to Avoid Having Your Documents Held Captive

We worry about documents being accessed or manipulated without proper controls, but how often do we worry about documents being held captive?  It’s easy to say there are billions of documents being held captive from their owners’ control in various ways.  Honestly the number is in the trillions.  Documents are locked inside defunct or arcane… Read More ›

Mystery Shopping in ECM

Generating leads is a big part of the business for a software vendor, but too often, it is the weakest link.  It often seems that the major qualification for telesales is the ability to fog a mirror.  That American idiom that has you put a mirror under a body’s nose to see if it fogs… Read More ›

End Users Don’t Care About Technology Terminology

It’s clear that ECM technology is not currently changing, it has already changed.  Gartner clarified their stance a few weeks ago and I shared my observations from the last few years.  But while the debate over what we practitioners call Enterprise Content Management (ECM), Content Services, or Intelligent Information Management continues, for me it’s going… Read More ›

The Rise of the Machine-Authored Content

When you think of machine-authored content, do you envision a room full of Arnold Schwarzenegger “authornators” sitting in front of computer screens? According to Gartner’s 2016 Magic Quadrant for Enterprise Content Management, “By 2018, 20% of all business content will be authored by machines.” Reaching that 20% won’t be hard. Machine-authored content is not a… Read More ›

Thoughts on the Kofax Sale – Hyland and Others

When the rumors came out last year I looked at what could be meant by an acquisition of Lexmark Enterprise Software, now Kofax, by Thoma Bravo.  It was a quick response to a rumor.  But it seems the rumors are flying again.  CMS Wire reached out for a quote for the article and I said,… Read More ›